At Hopko Technology Services Inc. (“we”, “us”, “our”), we are committed to protecting your privacy and safeguarding the personal and business information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
1. Information We Collect
We collect only the information necessary to deliver our Managed IT, Cybersecurity, VoIP, and Technical Support services. This may include:
- Contact Information: Names, company names, email addresses, phone numbers, and office locations provided by you or your employees.
- Technical & System Information: IP addresses, device identifiers, system and security logs, network configurations, monitoring data, and credentials required to support and manage your IT infrastructure.
- Billing & Account Information: Payment details (processed through secure third-party payment systems), invoicing records, and transaction history.
- Website & Form Information: Basic analytics data, browser information, and contact form submissions collected when you interact with our website.
2. How We Use Your Information
Your information is used solely for delivering and improving our services, including:
- Providing technical support, remote assistance, troubleshooting, and system administration.
- Monitoring networks, servers, and endpoints to detect security threats or performance issues.
- Managing service requests, licenses, system deployments, and user accounts.
- Communicating with you about service updates, security alerts, maintenance notifications, or billing matters.
- Fulfilling legal, regulatory, audit, or compliance requirements.
3. Consent
By engaging our services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You may withdraw consent at any time, subject to contractual or legal limitations and reasonable notice. Please note that withdrawing consent may limit our ability to provide essential IT or security services.
4. Disclosure to Third Parties
We do not sell or trade personal information. We may share information with trusted third-party providers strictly as needed to provide services you have requested. These providers may include cloud service platforms, cybersecurity vendors, VoIP systems, backup solutions, and software licensing partners (e.g., Microsoft, Acronis, Huntress, VoIP carriers). All third-party providers are vetted for security and compliance.
5. Data Security & Storage
We apply industry-standard and enterprise-grade safeguards to protect your data, including encryption, multi-factor authentication, access controls, monitoring, and secure credential management. While we prioritize Canadian data residency whenever possible, some cloud services may store data in the United States or other jurisdictions, where it may be subject to local laws.
6. Your Rights & Access to Information
You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or incomplete. To make a request, please contact us at service@hopkotech.com.
7. Data Retention
We retain personal and technical information only for as long as necessary to deliver our services, meet contractual obligations, and comply with legal or regulatory requirements. When information is no longer required, it is securely deleted or anonymized.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our service practices. The most recent version will always be available on our website. Continued use of our services indicates acceptance of any updates.